East Tennessee Vein Clinic

Very courteous and kind staff. Help me to understand every aspect of my treatments. I drive around 2 hours to get there worth every minute to know that I am in good hands.

I have been super impressed by the staff and doctor, at East TN Vein Clinic...we always got in early, by a warm friendly staff...that kept you informed and attended to, the entire process...I must admit anything to do with taking out of ones veins, kind of bothered me a wee bit. (at first)...But from the get go, the up beat team, made my fear disperse...always smiles as I came in and out...
And my legs are not totally done yet, but dang, I can feel a huge improvement...have more yet to go...I must say they hand out the entire paperwork of what's going to happen...your needs to bring per visit...the entire flow of the procedures...all worries, questions answered...Dr Douglas was outstanding...and staff, on the ball attentive and just plain NICE!!!

Update last visit, 8-22-18...I am done,and thanks so very much, for the entire staff, your all a Godsend!

My initial appt. with Dr. Douglass went well, but was very disheartening after that. I was scheduled for my second visit a week later, on Thursday, Feb. 9th. On Wednesday, the 8th, my kids school closes for the rest of the week due to illnesses, and my own son tests positive for the flu. I get my reminder call about my appt. and I told the secretary that I'd most likely need to reschedule. She told me I would be charged $50 because I had not canceled within their 48hr policy. She offered to let me talk to the "office manager", the one authorized to make an exception, who then was a complete jerk to me. I know any office that does any type of procedures has to prepare, and have extra stuff, staff, etc. But, there is such a thing as kindness, understanding, and compassion, also. I do not value my time above anyone else's, as I was accused of by this doctor, but there was nothing I could do. Unless, I bring my kids in and let them cough all over everyone. Really?! Not an option.
I left a review on Google and got a nasty response back, then I posted the review on FB, which had multiple shares. "Magically", the response to my review on Google changed tone a little, after many people left reviews of their own, criticizing the doctors response. Beware of this office...they do not do what's right ethically or morally!!
If you have an emergency or die within 48hrs of your appt with them, expect a bill anyway!!!;)

2/14-In response...Dear, Mrs. Arnold-I was not offended by the policy, I was offended by you, and the way you acted. It is shameful that you treat your patients this way. You would've come out a lot better if you would've just rescheduled the appointment. Period. Also, I suggest a refresher in people skills, and how to relate to a them.

This review is about Andrew Douglas, not East Tennessee Vein Clinic. I was treated by him in the year 2002 when he was working for Vein Clinics of America. He would not treat my right leg unless I had deep vein treatment on it at a cost of $8,000.00. I went for a second opinion, and the doctor told me that the large vein in my leg did not need treatment. He showed me the ultrasound picture, and the vein was small with no disease. Andrew Douglas treated my left leg, but said that he was going to leave some of the veins that he had told me were diseased for the circulation of my foot. He just wanted to save some work for later. I hope he is not still doing this type of thing for the sake of his patients.

Upon first arrival and after meeting Dr. Douglass, I thought that this would be a wonderful place to go to have my veins fixed. I met with him in a consultation and he discussed treatment and recommended that I do a 4 part treatment. I asked how much the the treatment would be and he said $240. This was the same amount quoted by another office of a different doctor, as well, but they do the treatment in one visit. I thought since he seemed more thorough, I would go here. i went to my first treatment (paid $240) and it went well. I made the appt for the next one, came in and they told me it was an additional $240. I was like wait, I was told $240 for all. They said oh no, it's $240 per visit. I was never told this. I spoke with the director about this. She asked the doctor and he denied this! (big surprise NOT!) I don't think he intentionally lied to me, but when I said is this for all treatments, and he said yes, I think he meant individually and I meant all meaning ALL. I did not know this at the time, or I never would have scheduled my appt with them. I only had my veins treated on one leg and now I'm stuck with that unless I want to shell out the rest of the money. They were not very friendly or christian like (like the atmosphere seems when you are there) I was made to feel like I was crazy and lying. If you are doing a treatment plan, you need to break it down on an estimate sheet, so there is no question and not mis-inform , then deny and treat someone like they are dirt and you are all snooty! Needless to say, I guess your money is more important than your word, values, or God, because you are not treating people like God would have you to!!! I will take my money elsewhere and let everyone know how you are treated there!