Steet Ponte Volkswagen

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    Car Dealers, Auto Repair
    Closed9:00 AM - 6:00 PM

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    About the Business

    Business owner information

    Photo of Joseph S.

    Joseph S.

    There are plenty of places you can visit when you're car shopping. What makes Steet Ponte Volkswagen special? Our dedicated sales team puts you in the driver's seat. Literally, when you come see us for a test drive, of course, and also at the level of letting you take the lead when it comes to model selection. Optional features and packages, financing, and trade-ins are all up to you. It's of utmost importance to us that you shop the way you want to shop - We're here as resource when you want more information and we're always happy to make suggestions for you, but ultimately we want you to feel completely in control of your car buying experience. Steet Ponte Volkswagen is a family owned and operated business. We continuously strive to eliminate the sorts of hassles that put people off while car shopping and improve on our ability to provide a terrific environment for discovering and researching the models we carry. Stop in and see why our customers always say, "it's so easy to do business at Steet Ponte VW!"

    Location & Hours

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    5046 Commercial Dr

    Yorkville, NY 13495

    United States

    Mon

    • 9:00 AM - 7:00 PM

    Tue

    • 9:00 AM - 7:00 PM

    Wed

    • 9:00 AM - 7:00 PM

    Thu

    • 9:00 AM - 7:00 PM

    Fri

    • 9:00 AM - 6:00 PM

    Closed now

    Sat

    • 9:00 AM - 5:00 PM

    Sun

    • Closed

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    Overall rating

    14 reviews

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    • Photo of Michael R.
      Michael R.
      Plano, United States
      0
      1
      Jul 2, 2023

      Smaller used car dealership with only about 20 cars. I texted with sales staff for 10 days about a specific car before driving almost an hour and a half to learn that sales was not honest about condition of vehicle. The salesperson didn't know much about the model and less about the vehicle on the lot. They didn't even know how to operate the seats, know the ac didn't work, or that things were broken. There was lots of obvious rust that was covered but it was never disclosed during texting yet they wanted a deposit to "secure" the vehicle. This interaction instilled the stereotypical distrust of car sales individuals.

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    • Photo of Judith W.
      Judith W.
      Naples, United States
      0
      13
      Nov 17, 2022

      worst experience ever.
      I came here for the third time to get my Atlas serviced and even though I had scheduled everything online, mentioned all the things that needed looked at, I was told not all the items could be done today (even though I got there at 11am), regular maintenance, recall and tire change. another issue with the foot activated trunk opening should have been done with a previous recall I was told, and that recall affected everything electronic in the car, but they couldn't do it today.
      when I expressed my annoyance with this, since I live an hour away, I was told Inhad only ever been here twice before and that I could go back to the southern dealer where I had bought my car! what the what????

      I've had some appalling experiences in my life around car dealerships, but this one has got to be the worst getting this openly insulted.

      don't go there. not only do they apparently do a crappy and insufficient job there (not doing a recall that affects everything electronic) but then being so rude and insulting

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    • Photo of Ginny M.
      Ginny M.
      Verona, United States
      0
      18
      May 17, 2023

      On April 27th I went in for an inspection and got a price on tires. I was told that they would be 197.20 ea and that they were running a buy 3 get one for 1 dollar sale. I got home and got a call stating that they needed to purchase them and get them in the store before the 7th in order for me to get the deal, and that someone from service would contact me about installation. OK. I was doing the math in my head since she didn't give me the total over the phone (197 x 3 + 1=$590.60) I was told installation and balancing would be extra at $130... $720.60 plus tax...so now we are at around $785.00. Within an hour I got a notice on my phone that said Steet Ponte just deducted $1010 out of my account. So I called and was told....'no, the price is the retail price divided by four x 3 plus $1. Huh? No one said that, the guy from service handed me a sheet that had the tires and I picked out a Goodyear and he said "I'll be right back, I can get a better price on those." He came back and I said "so those tires are $197.20 x 3 plus $130 installation?" He said yes and instructed me to go back to parts and order them. So I called parts back after getting this bill and was told that this was the price and that if I didn't want the tires I would have to pay a restocking fee. I said I would never have ordered them had I known what they intended to charge me. She said they sent the invoice by mail on Friday, the day she ordered the tires which itemized everything. I said I never got the invoice...and STILL never have. After a week I called to find out about the tires and was told "oh, they just came in, I will send you over to service to set up an appointment." She transferred me, but the woman she transferred me to had no record of the tires or my order so she put me on hold to talk to parts again. Parts told me they would figure this out and have service call me back to schedule an appointment. I didn't get a call that day or the next, so I called and got a voicemail and left a message. Still no return call, so I called again two days later, again voicemail and left a message. I called three times during the week and got no call back, no message, nada. I finally called parts back and got their voicemail and left them a message to cancel the order and refund my money - I had had enough and have no confidence in your service personnel whatsoever since I can't even get a call back in a week. Three weeks have now gone by from the time I ordered the tires until today. Last night I finally got a call back from Howard in service (even though my message was left for Parts) who reiterated the same thing and that their receptionist had been out and that she had tried me twice last week. Really? If so, why didn't she leave a message? At any rate I asked AGAIN, why did they have him call me back when I had left the message for parts to cancel my order???? After all this, you STILL charged me the restocking fee....and I am disgusted. I have about 6 hours of time wrapped up in this. Billable time since I am a consultant and this took time away from work. On top of that, I tried to contact them through their web portal at night and was told someone from parts would contact me the next morning and no one ever did. I bought my car there and was really happy with the salesman I dealt with, he did everything just as I asked him to. (Jason I think?) But I will never buy another vehicle or take my car in for service unless there are absolutely no options left.

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    • Photo of Jennifer M.
      Jennifer M.
      Utica, United States
      0
      3
      Oct 20, 2021

      I went in for an oil change and yearly inspection. They charged me $104!!! $51 for labor! I thought I should take it to my dealership but I was WRONG!
      IT WAS A COMPLETE RIP OFF. Cheaper to go to oil change store!

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    • Photo of Ron O.
      Ron O.
      Oneonta, United States
      0
      8
      May 6, 2022
      Updated review

      Worst experience I have ever had dealing with a car dealership. I canceled the sale because promises made weren't kept by the dealership and it's been a week and still no refund check. No one knows where they're doing at that place. They need to clean house and hire new people.

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      May 3, 2022Previous review
    • Photo of William D.
      William D.
      Frankfort, United States
      6
      53
      3
      Aug 24, 2019

      Purchased 4 cars from this dealer. Used to bring my Jetta in for service but ever since the service manager went over to Toyota the service department hasn't been interested in anything except pushing unnecessary services. If you have to go to a dealer for service head to Nye in Rome. The old regime would have earned 5 stars. They will never get my business here again.

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    • Photo of Smitty M.
      Smitty M.
      Glens Falls, United States
      0
      6
      Nov 23, 2019

      We bought a new Tiguan from them last year. When we got it home, we discovered that the roof rails were dented. We contacted them and they repaired them as good as new. Recently we had the car in at the local dealer and we mentioned that the interior lights weren't working correctly. After a lot of searching, it was discovered that a clip that had been replaced by Steet Ponte was causing a short. It wouldn't be covered by warranty so I had to contact Steet Ponte and try to get $417 from them for the repair. They came through with the full amount without arguing, fighting, or threatening etc. They took the right, honest, professional route. Well done! Will probably buy my next car from them.

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    • Photo of Megan T.
      Megan T.
      Verona, United States
      29
      2
      Aug 18, 2016

      Honestly, such a garbage place that gets joy from ripping people off especially Tony. Never do business with him. He had my car "cleaned", yet I found gum in the door pocket and old ketchup and mayo packets from the previous owner. He also said he would be able to cover up old scratches from the previous owner yet he failed to do that as well. He ripped me off. NEVER do business with Tony Galvan in your life. I wish there was 0 stars.

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    • Photo of Tommy B.
      Tommy B.
      New Hartford, United States
      0
      2
      May 11, 2015

      Terrible service Took 2 weeks to look at vehicle and repair because they we're "short staffed" took it there over carbone for factory recall items Sure have egg on my face. Then they have attitude with me when I voice my dislike...pitiful.

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    • Photo of Cassandra S.
      Cassandra S.
      Utica, United States
      16
      45
      43
      Jun 27, 2018
      Updated review

      I am always impressed with the customer service at Steet Volkswagen. We have purchased two cars through them and wouldn't go anywhere else. Alex in service is also amazing. I get my car interior cleaned and they do a amazing job ! Everyone is very friendly, even their shuttle driver Devin. I appreciate you guys !

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      Business owner information

      Photo of Carly S.

      Carly S.

      Sep 17, 2018

      We love to hear that Cassie! Customer Service in all departments is our number one priority. Please do not hesitate to reach out if you need anything in the future!

      Jun 5, 2018Previous review

    10 other reviews that are not currently recommended

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