T&K Electric
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Review Highlights
“This company did that but decided to maintain their base and revitalize the company through Tommy's leadership.” in 66 reviews
“Pedro kept me updated throughout the job, completed all work we agreed to and gave me some ideas for the future!” in 20 reviews
“All in all, I would definitely recommend you give T & K a call if you need electrical work done quickly and professionally.” in 8 reviews
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About the Business
Business owner information
Tommy D.
T & K Electric is a licensed locally owned and operated electrical contractor based in Phoenix, Arizona and we serve the whole Valley of the Sun. We provide high quality Residential and Commercial electrical service and construction to our clients. We believe in not just getting the job done but performing and giving our clients a product that is far superior due to the quality that results from the love and passion that goes into our work
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Overall rating
112 reviews
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- Tony K.Phoenix, United States6014973Jul 28, 2023Updated review
I have had my faith restored in T&K Electric.
The company has been placed back in Tommy's capable hands which is the reason I used them in the first place for my solar install. After a few conversations with Tommy, we spoke of my issues concerning my solar install that were done under previous management while Tommy was out of country. He listened, did not make excuses and he did not shy away from the issues and took full accountability. Can't really ask for more from a person or company, very down to earth.
I decided to give Tommy and T&K another chance to redeem themselves, and that is exactly what they did. They were on time, did exactly what was asked, left the site clean, and were courteous and professional. Very fair and transparent.
We can all understand that no one, or no company is perfect. Some companies go through changes and sometimes it is not for the better. This company did that but decided to maintain their base and revitalize the company through Tommy's leadership. Tommy is taking the steps to make it right with every one of his customers instead of just changing his business name and running away; very commendable. I am glad they did. I have my reliable contractor back, one which I can trust.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Tommy D.
Dec 4, 2019
Thank you Tony for giving us a shot and allowing us to take care of your issue right away.
Aug 23, 2022Previous review[unhappy] Solar Customer here...
Go somewhere else. This place is a nightmare.
They never respond to any inquiries. Their sales team is very responsive and persistent at first, but once that contract is signed it takes forever to hear from them. Every step of the way you will need to call and make sure they are doing what is needed. No communication. No support. No plan. You are basically running your own project at this point.
Luckily I was home at the time of install for my solar panels, because if I wasn't there was going to be some cheap off-brand panels installed on my roof without a single word from this place. They tried to do a bait and switch on me - right in front of me. So take caution. I caught them in the act and had them switch them out. I signed a contract for a particular brand that the sales team was promoting and they seriously tried to put cheaper, less quality panels on my roof. How would I have known? How would any T&K customer know at this point.
They took nearly 70 days to get my solar operational after installation. They failed the inspection on 3 separate occasions. Everytime I would inquire about it this is what I would get:
1. "It's only going to be another week or 2"
2. "the ball is in APS' court, it's out of our control"
Both are false. APS was on time, they were early. T&K failed to meet every deadline or promise.
On top of all of that - I had to pay my loan while my system was not even running. Which is pointless. Paying for inactive equipment? Maybe in T&K's asinine world this makes sense. T&K promised me a reimbursement check, but that has not been seen but "the ops team said they would get it in the mail today", that was a week ago after multiple weeks of asking.
Bottom line - they chase the money and don't give a damn about the customer. Now I am locked in this with them for the next 20 years, which is not thrilling to say the least.
Get it together...Aug 28, 2019Previous reviewVery knowledgeable and transparent. Thank you for taking care of my electrical issues with such haste. I would recommend them as Tommy was very responsive and straightforward.
- Jesus L.Phoenix, United States01Mar 24, 2024
Everything was good, installation customer service but when we go to make our taxes they told us you not gonna get 20k like they promised you that is a lie is nothing but marketing or scam in other words they got trained for everything even to make them good liars
Helpful 0Thanks 0Love this 0Oh no 0 - Greg K.Goodyear, United States02Jul 17, 2023Updated review
UPDATE JULY 2023: Three things have happened in the last month to cause me to change my review to a 5 star review. 1st; my solar went offline. I had my notification setting on my phone set incorrectly, so I did not know I was without solar for almost a week. This resulted in us getting our first bill from APS for $65. I called T&K as soon I realized it and let a voicemail. They called me back within 3 minutes, saying that Stephen, the superintendent for the west valley would be out that afternoon to get it up and running. Within an hour, he was there and on the phone with Enphase to troubleshoot and got us back up and running. At that time, he shared his cell number with me and the Tech Support number for Enphase, just in case. Now, that is how service should be. It gets better.
2nd; I received a personal call from Tommy, the original owner of the company who has taken it back over. He asked me about my experience with T&K over the last year and wanted to know every detail that I could remember of the troubles of my installation project. I fully appreciate the time he took to hear me out on my frustrations. Then he asked me if I wanted to know what had happened, and what was happening on their end during that time. I said yes. He explained to me in as a much detail as I wanted, what has happened the past year and how he is working hard to make things right. He allowed me to ask as many questions as I wanted and took as much time as I needed to understand everything. He is very down to earth and humble in his approach. Again, I really appreciated it.
Finally; after sharing with him about my system going down resulting in my first $65 power bill, he promised to Zelle me $65 to reimburse us for that bill. This was far above and beyond what I expected. Not only did he promise this, he followed through and sent me the money. Also, he shared his personal cell phone with me in case there is anything in the future that I cannot resolve through normal channels.
Updated conclusion: As long as Tommy stays in charge, which he plans on doing, I would highly recommend having them do solar on your home.Helpful 0Thanks 0Love this 0Oh no 0Mar 28, 2023Previous reviewDON'T DO SOLAR WITH THEM! Read the other solar reviews. They are all true. Took 9 months to get my solar activated through them although the loan payments start as soon as the panels are on the roof. They reimbursed me for my first payment and have ghosted me since. I can't get a human on the phone. To top it off, I just went to the secure building that they listed as there address on Google and their website and it is just a creative work space where they rent a room to have a business address. See my photo of Room 833. There is nothing there! Find someone else for solar!!
- John L.North Mountain Village, Glendale, United States032May 25, 2021
T&K electric came out in a flash and professionally installed the latest and greatest
New Next Gen 3 Tesla Wall charger for us.
We are very happy with their service and rates. We highly recommend T&K Electric.Helpful 1Thanks 0Love this 1Oh no 0 - Vicki G.Tempe, United States456847Jun 8, 2022
I've used T&K twice now, and I am so happy I gave them a try. Quality work, prompt, fair pricing, great customer service.
Mark and Eric have been the team on both my service calls, and they are terrific. They quickly diagnosed my problems, offered me options to remedy the issues, took care of business in a professional and efficient manner, and then cleaned up the work site. Great job.
Very happy with T&K! Definitely now my go-to company for electrical work.Helpful 0Thanks 0Love this 0Oh no 1 - Tina B.Peoria, United States02Feb 12, 2023
T&K installed our large solar system. As with any project this size there tends to be a hurdle or two, but the employees at T&K were fantastic to work with! They were kind, courteous and knowledgeable!
They took care of any issues that occurred during the process in a timely manner!
Several of the guys Worked overtime and went above and beyond! They were A++
Would highly recommend T&K for any of your electrical needs!
Sincerely ,
Tina BeecroftHelpful 0Thanks 0Love this 0Oh no 0 - Kelsey A.Phoenix, United States175267452Dec 22, 2021
WOW!!!!! I would give T&K 10 stars if I could. Obviously contractors are super busy right now, but I could barely get anyone to return my calls, or when they did they were booking like 4 months out or no longer serviced my area. I finally did a random online search and found T&K -- they answered my phone call immediately and were able to schedule me within 2 weeks. I was sooooo happy. But what was the catch?
THERE WASN'T ONE!!!! Not a single catch. They showed up on time, were fairly priced for the current market, did outstanding work, in a reasonable amount of time, and the techs were SOOOOOO nice. Shoutout to George and Gabriel!!! Like honestly I had never met service people so friendly, helpful and accommodating in my life. I am so happy I found George, Gabriel and this company! I would recommend them to anyone!Helpful 6Thanks 0Love this 5Oh no 0 - Nov 11, 2021
We were nervous about installing solar for our home, but after discussimg all our options with Raymond, we decided to go for it! Raymond expertise and high quality service must be acknowledged. We didn't feel pressure, like we have by other providers. He explained all the steps clearly and personalized our package by giving us exactly what we asked for! If you want quality service from beginning to end, Raymond is definitely the person you want to work with. We high recommend this company and of course, you will be in great hands with Raymond!
Helpful 2Thanks 0Love this 0Oh no 0 - Kevin R.Phoenix, United States03Jun 19, 2023Updated review
I was contacted by the original owner of T&K Electric who had sold the company prior to my solar being contracted. Tommy the owner has since taken back ownership of the company and has reached out to me. Tommy has made a commitment to fix any outstanding issues, at no cost to me and was very apologetic for the issues I have had and was good about explaining how the disconnect occurred and how he is going to do much better at staying in touch with me until any issues, if any issues found are corrected.
Helpful 1Thanks 0Love this 0Oh no 0Oct 13, 2022Previous reviewI was contacted by T & K and then contracted T & K for Solar power. It has taken over 6 months to get the solar activated. They do not return calls after they get the money from the finance company, which only requires panels to be at the house. The system they installed and by contract Do Not generate what they engineered and entered into contract for. In my opinion I would strongly recommend that you Do Not Do Business with this company! In My Opinion They Are A Rip OFF!
- Ben G.Chandler, United States0251Jun 6, 2022
They installed a tesla charger at my house and i am just amazed with how fast they were. The price was super competitive. They called 30 min just to make sure i was home and they were there within minutes. I am very happy i chose T & K for the work done. I'm looking into solar and i heard they do that as well, i will give them a call for that to!
Helpful 0Thanks 0Love this 0Oh no 0
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